Concierge Primary Care + Urgent Care Membership
Concierge Primary Care + Urgent Care From $250/month
A private medical membership for patients and families who want direct physician access, same- or next-day appointments when available, annual wellness planning, urgent care support, telemedicine, in-house diagnostics, and preferred member savings — all inside a refined, resort-like Westlake Village clinic.
Luxer Concierge is a private primary care and urgent care membership in Westlake Village designed for patients who want faster physician access, annual wellness planning, urgent care support, unlimited telemedicine, in-house diagnostics, travel medicine coordination, and preferred pricing on eligible Luxer wellness and premium services. Individual adult membership is $3,000 per year or $250/month with approved installments.
Not ordinary primary care. Not generic urgent care.
Many patients ask whether Luxer offers primary care. Luxer Concierge was built to answer that need — with ongoing primary care access, urgent care capability, physician-led wellness planning, in-house diagnostics, and a more elevated patient experience.
Concierge Primary Care
A private medical home for annual wellness planning, medication support, health questions, follow-up needs, preventive care conversations, and ongoing physician access.
Urgent Care Access
Priority access for many same-day medical concerns, minor injuries, illness visits, urgent questions, and follow-up needs that do not require a hospital emergency department.
Private Medical Resort Feel
A refined clinic environment designed to feel private, calm and premium — not a cold, dark, transactional medical office.
Higher-level physician access for everyday care and urgent concerns.
Luxer Concierge gives members access to a physician-led team with strong acute-care experience, including Emergency Medicine and Internal Medicine backgrounds, supported by a clinic model that combines primary care continuity with urgent care capability.
This is designed for patients who want more than a rushed office visit: direct physician communication, longer visits when needed, medication support, diagnostic access, and hands-on care coordination.
Hospital-style capabilities without the hospital atmosphere.
Luxer is not a hospital emergency department, but it offers a highly equipped urgent care and primary care membership environment with in-house diagnostics, treatment access, specialty services and wellness support under one roof.
In-House Diagnostics
Members have access to in-house basic diagnostics, lab coordination, expedited test-result support, X-ray and ultrasound services when clinically appropriate.
Urgent Medical Visits
Physician-led urgent care support for many illnesses, injuries, medication questions, follow-up concerns and non-life-threatening medical issues.
Specialty + Wellness Access
Priority coordination for specialist visits and eligible member pricing on select wellness, weight-loss, body-contouring, laser, vitamin infusion and eye-care services.
Private, elevated and welcoming.
The clinic experience matters. Luxer was designed to feel calm, polished and resort-like while still offering the practical medical access patients expect from a serious urgent care and primary care membership.
Members can use Luxer for routine medical needs, urgent concerns, wellness planning, in-house services and care coordination without feeling like they are sitting in a crowded, sterile waiting room.
Emergency safety note: Luxer Urgent Care is not a hospital emergency department. For chest pain, stroke symptoms, severe trouble breathing, major trauma, loss of consciousness, or any life-threatening emergency, call 911 or go directly to the nearest ER.
What Luxer Concierge includes.
Your membership is built around better access, better communication, better care coordination and a more personal relationship with your medical team.
Immediate Clinical Access
- ✓Direct physician access by cell phone, secure messaging and/or email.
- ✓Expanded hours beyond normal clinic times.
- ✓Same- or next-day appointments with extended time as needed, when available.
Primary Care + Wellness
- ✓Annual comprehensive wellness exam.
- ✓Personalized health plan.
- ✓Diet and exercise consultation tailored to your fitness level.
Medication Support
- ✓Electronic refill assistance when appropriate.
- ✓Medication management support.
- ✓Clinic samples when possible and medically appropriate.
ER + Hospital Navigation
- ✓ER and hospital navigation support.
- ✓Medical advocacy and follow-up planning.
- ✓Help understanding next steps after outside care.
Specialist Coordination
- ✓Priority referrals when appropriate.
- ✓Hands-on care coordination with specialists.
- ✓Support scheduling outpatient tests.
In-House Care Advantages
- ✓Expedited access to test results.
- ✓Hands-on diagnostic testing and lab coordination.
- ✓In-house charges generally waived for covered in-house services.
Telemedicine, home visits and travel medicine support.
Luxer Concierge is designed for real life: busy families, travel, medication questions, urgent concerns, and medical issues that do not always happen during ordinary office hours.
Unlimited Telemedicine
Members receive unlimited telemedicine visits with expanded hours for appropriate non-emergency medical concerns, follow-up needs, and medication questions.
Travel Medicine Planning
Members may receive vaccination review, preemptive medication planning and emergency telemedicine support for travel-related medical needs.
Private Care for Life on the Go
Frequent travelers and busy families can keep a more connected relationship with their medical team before, during and after travel.
Up to 50% off eligible premium Luxer services.
Concierge members receive preferred pricing on eligible premium service lines. Exact savings vary by service, availability, medical appropriateness and membership terms.
GLP-1 Weight-Loss Programs
Preferred member pricing may apply to eligible physician-supervised weight-loss services, including medically appropriate GLP-1 programs.
Laser + EMS Services
Eligible laser and EMS body-contouring services may qualify for member savings depending on availability, candidacy and treatment plan.
Vitamin Infusions + Wellness
Select vitamin infusions and wellness services may qualify for concierge-member pricing when medically appropriate.
Specialist Visits
Members may receive priority access to Luxer’s team of specialists at preferred member pricing when available.
Eye-Care Services
Eligible eye-care and specialty visits may be available at preferred member pricing through Luxer’s integrated clinic services.
Covered In-House Services
In-house copays and charges are generally waived for concierge members for covered in-house services. Exclusions and over-usage rules may apply.
Concierge membership pricing.
Membership covers twelve months from the effective date and may be paid annually or in approved installments.
| Enrollment Tier | Annual Membership | Installment Option | Best For |
|---|---|---|---|
| Individual Adult | $3,000/year | $250/month with approved installments | Adults seeking private primary care, urgent care access and wellness planning. |
| Second Family Member | 10% discount | Installments may be available if approved | Spouses, partners or a second adult family member. |
| Multiple Family Members | 20% discount | Customized family quote | Families enrolling multiple adults or dependents. |
| Children Under 18 | $500/year each | Ask membership team | Children added to a concierge family membership. |
| Ages 19–26 | $1,000/year each | Ask membership team | College-age or young adult dependents. |
Payment is due in advance of services. Membership fees cover concierge services only and do not include outside services, professional services billed separately, insurance deductibles, non-covered services or services required by law to be billed to insurance.
Home visit pricing: Urgent home visits may be available when staffing permits. The starting rate for a home physician visit is $1,000, plus any additional supply costs. Estimated costs are discussed before charges are made whenever possible.
One membership for primary care, urgent care and wellness coordination.
Luxer Concierge is ideal for patients who want one private medical home for routine care, urgent concerns, follow-up needs, medication support, diagnostic access and preventive planning.
| Care Need | Traditional Primary Care | Standard Urgent Care | Luxer Concierge |
|---|---|---|---|
| Ongoing medical relationship | Often available, but access may be limited. | Usually episodic and visit-based. | Built around primary care continuity and direct physician access. |
| Urgent medical concerns | May require delayed appointments or referral elsewhere. | Often available, but with limited continuity. | Urgent care support with physician access and follow-up coordination. |
| Diagnostics and treatment | Often referred outside for testing. | Varies by clinic. | In-house diagnostics, lab coordination and treatment access when appropriate. |
| Wellness and premium services | Usually limited or referred out. | Usually not the focus. | Preferred pricing on eligible Luxer wellness and premium service lines. |
| Experience | Traditional medical office environment. | Fast, but often transactional. | Private, elevated, resort-like clinic setting. |
Concierge membership is not health insurance.
Luxer Concierge improves access, communication and coordination, but it does not replace insurance, hospital coverage, emergency care or outside specialist billing.
Services Not Included
- Hospital, surgical, emergency or diagnostic services provided outside Luxer Urgent Care.
- Fees from unaffiliated labs, imaging centers, hospitals, outside specialists or outside providers.
- Insurance deductibles, non-covered services, or services required by law to be billed to insurance.
- More than one in-person or telemedicine visit in the same calendar day may incur a cash visit charge.
Medication Safety + Controlled Substances
Controlled substance prescriptions are never guaranteed. All prescribing decisions remain subject to the treating provider’s independent medical judgment, patient safety, applicable law and standard of care.
Members receiving controlled substances may be required to follow Luxer’s prescribing policy, including coordination with the clinical team and review of relevant prescription-monitoring information.
Designed for families, executives and patients who want better access.
Luxer Concierge is built for people who value speed, privacy, physician access and a more capable medical environment.
Families
A private medical home for adults, children, college-age dependents and families who want faster access and coordinated care.
Busy Professionals
Direct physician communication, same- or next-day visits when available, telemedicine, medication support and care coordination designed around a busy schedule.
Wellness-Focused Patients
Annual wellness planning, diet and exercise consultation, GLP-1 weight-loss support when appropriate, and preferred access to eligible Luxer wellness services.
Questions patients ask before joining.
These answers summarize the membership. The signed Luxer Concierge Agreement controls the final terms.
Is Luxer Concierge primary care?
Yes. Luxer Concierge is designed to provide primary care access, annual wellness planning, medication support, care coordination, telemedicine and ongoing physician access.
Is Luxer Concierge also urgent care?
Yes. Members may use Luxer for urgent care needs that are appropriate for an urgent care setting, including many same-day illnesses, minor injuries, medication questions and follow-up concerns.
How much does the individual adult membership cost?
The individual adult concierge membership is $3,000 per year, or $250 per month with approved installments.
Do you offer family pricing?
Yes. A second family member receives a 10% discount, multiple family members may receive a 20% discount, children under 18 are $500 per year, and ages 19–26 are $1,000 per year.
What is included in the membership?
Membership includes direct physician access, expanded access, same- or next-day appointments when available, an annual comprehensive wellness exam, personalized health plan, unlimited telemedicine, medication support, care coordination and eligible member savings.
Does the membership include same-day appointments?
Concierge members receive same- or next-day appointments with extended time as needed, when available. Appointment timing depends on clinical urgency, staffing and scheduling.
Does the membership include unlimited telemedicine?
Yes. The membership includes unlimited telemedicine visits with expanded hours for appropriate medical needs.
Do members receive discounts on wellness and premium services?
Yes. Members may receive up to 50% off eligible premium service lines, including select laser, EMS weight-loss, GLP-1, vitamin infusion, wellness and specialty services. Exact savings vary by service and eligibility.
Are in-house urgent care charges waived?
In-house copays and charges are generally waived for concierge members for covered in-house services. Exclusions, over-usage rules and services billed separately may apply.
Do you offer home visits?
Urgent home visits may be available when staffing permits. The starting rate for a home physician visit is $1,000, plus additional supply costs when applicable.
Can Luxer help coordinate specialists and testing?
Yes. Concierge services include priority referrals, hands-on care coordination with specialists and scheduling support for outpatient tests when appropriate.
Can Luxer help with travel-related medical needs?
Yes. Concierge services may include vaccination review, preemptive medication planning and emergency telemedicine support for travel-related medical needs.
Does Luxer Concierge replace health insurance?
No. Luxer Concierge is not health insurance and does not replace existing health coverage. Patients are advised to maintain separate health insurance coverage.
Can I submit the membership fee to insurance?
No. Membership fees should not be submitted for insurance reimbursement. HSA or FSA use may apply depending on your plan, and patients should confirm with their benefits or tax advisor.
What services are not included?
Membership does not include hospital, surgical, emergency or outside diagnostic services, unaffiliated labs, outside imaging centers, hospitals, outside specialists, insurance deductibles, non-covered services or services required by law to be billed to insurance.
Are controlled substances guaranteed?
No. Controlled substance prescriptions are never guaranteed. All prescribing decisions are based on independent medical judgment, patient safety, applicable law and standard of care.
Is Luxer an emergency room?
No. Luxer Urgent Care is not a hospital emergency department. For life-threatening symptoms, call 911 or go directly to the nearest ER.
How do I join Luxer Concierge?
Call Luxer Urgent Care at (805) 410-4203 to schedule a private concierge tour, review membership terms, discuss pricing, and see whether the program is a good fit for your needs.
Call to schedule a private concierge tour.
Call Luxer Urgent Care to schedule a private concierge tour. During your visit, you can meet the team, review the membership agreement, and see the in-house diagnostics, treatment rooms, front desk and elevated medical environment for yourself.
Luxer Urgent Care
3967 E. Thousand Oaks Blvd, Suite 140
Westlake Village, CA 91362
Direct Concierge Line:
(805) 410-4203
This page is for general information only and does not replace medical evaluation or the signed concierge agreement. Services are subject to availability, medical appropriateness, membership terms and applicable law.