Privacy Policy

ONLINE PRIVACY POLICY AND COOKIE NOTICE


1. INTRODUCTION.


Luxer Urgent Care respects your right to privacy. This Online Privacy Policy and Cookie Notice (“Privacy Policy”) outlines the personal data handling practices for Luxer Urgent Care’s website (www.luxerurgentcare.com), electronic health record (“EHR”) application DocVilla, and other online services platforms incorporated by reference herein (“Online Services”).


This Privacy Policy addresses the personal data handling practices of Luxer Urgent Care (collectively, “Luxer,” “we,” “us,” or “our”) and any other partner or affiliated entity referenced in this notice and also supplements Luxer’s Online Services Terms of Use. By accessing or using our Online Services, clicking “I Accept,” or creating an account, you are consenting to this Privacy Policy and the collection of data described herein. If you do not consent, you may not use our Online Services.


If you are a patient of Luxer, this Privacy Policy is separate from Luxer’s Notice of Privacy Practices, which addresses how we collect, use, and disclose your information that is considered protected health information under the Health Insurance Portability and Accountability Act (“HIPAA”). This Privacy Policy does not apply to information that is protected health information under HIPAA.


Please note: This website may contain links to other sites for your convenience or information. If you access those links, you will leave the Luxer website. Luxer does not control those websites or their privacy practices, which may differ from Luxer’s practices. Luxer is not responsible for the privacy policies of third parties that operate any other website, application, or platform, even if it is linked from our Online Services. We recommend you review any third party’s privacy policies and cookie notices, if any, before using any third-party website, application, or platform.


2. NOTICE TO NON-U.S. RESIDENTS AND NON-CALIFORNIA RESIDENTS.


Luxer provides services in the State of California, United States. We are subject to certain United States federal and California state laws and regulations that govern the privacy and security of patient healthcare information. The data protection laws of other countries and other states may differ as to how your personal information is protected. As a non-U.S. resident or non-California resident, when you use our Online Services, provide your personal or other information to us, or direct your healthcare provider to provide your information to us, you acknowledge and consent that Luxer may process your information subject to the applicable state laws of California and federal laws of the United States.


3. SITE SECURITY DISCLOSURE.


Luxer’s Online Services have reasonable security measures in place to protect against the loss, misuse, and alteration of the information under our control. PLEASE NOTE THAT, BY ITS VERY NATURE, NO DATA STORAGE SYSTEM OR TRANSMISSION OF DATA OVER THE INTERNET OR OTHER PUBLIC NETWORK CAN BE ABSOLUTELY SECURE. LUXER URGENT CARE, ACCORDINGLY, CANNOT AND DOES NOT GUARANTEE THE COMPLETE SECURITY OF ELECTRONIC INFORMATION.


The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a login or password for access to certain parts of our Online Services, you are responsible for keeping this login and password confidential. We ask you not to share your login and password information with anyone.


4. COLLECTION OF PERSONAL DATA.


While visiting or using our Online Services, Luxer may collect personal information about you as well as about the device you have used to access and use the Online Services. The types of personal information collected may include your name, address, telephone number, and email address. Luxer also uses cookies and similar technologies that may collect IP addresses (a number that can uniquely identify a specific computer or other network devices on the internet) and other information about your computer or device. Please see Section 8 below for our Cookie Notice for more information.


Depending on your activity, we may collect the following types of personal information from you:

    • Account information such as your name, email address, password, postal address, billing address, phone numbers, age, date of birth, drivers’ license number, and any other information you provide;
    • Transaction information, such as your health insurance information and limited payment information from you, such as payment method and payment card information;
    • Information about others, such as the names and the contact information of your providers, your representatives, and any dependents in your care;
    • Health information, that is not protected health information under HIPAA; and
    • Other information you choose to provide, such as when you fill out a form, request an appointment, participate in a survey, assessment, or other interactive area of the online services, live audio and video interactions or request technical or customer support.

We may also collect browser or device information from you. Luxer does not consider this information to be protected health information or personally identifying information. This includes certain information automatically when you use or navigate our Online Services, such as the following:

  • Log file and usage information where our servers record certain log files and usage information such as your computer’s Internet protocol (IP) address, browser type and language, operating system, referring URLs, date and time of your visit, pages viewed, links clicked, movements through the Online Services, and other information about your session activities on our Online Services.
  • Device information, such as the device used to access or use the Online Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information. If your device settings permit, we may also collect information about the precise location of your device and access and collect information from certain native applications on your device (such as your device’s camera, photo album and phonebook applications) to facilitate your use of certain features of the Online Services.
  • We may also use cookies, pixel tags, web beacons, embedded scripts, local objects, and similar tracking technologies to automatically collect and share the types of Log File and Device information described above. By using our Online Services, you consent to our use of cookies and similar technologies. Please see Section 8 below for additional information about our use of cookies.
  • We may allow others to provide analytics, marketing, or other services on our behalf using cookies or other technologies to collect information about your use of our Online Services and other websites. We also place cookies of third parties, such as Google, Facebook, and LinkedIn, among others, in the Online Services that track your interactions with the third party’s website, content, advertisements, website links, and/or other online services. Some of this information may be used for reidentification. Reidentification is a process by which anonymized data collected on our Online Services are matched with personally identifiable information. Reidentified data are used, among other ways, to provide website users with a more relevant and user-friendly online experience.

5. HOW DO WE USE YOUR INFORMATION?


We use this information to communicate with you, make features and functions of the Online Services available for your use, optimize your web experience, provide customer service, conduct research and analysis, market and advertise to you, enforce or apply our terms of use and other agreements, and improve, evaluate, or enhance our services and operations. We may also de-identify or aggregate your data or otherwise combine information collected through different Online Services or portions of our Online Services.


6. HOW DO WE SHARE YOUR INFORMATION?


We share your information in the following ways: (1) with our third-party service providers, consultants, and vendors to maintain, improve, and protect our Online Services; (2) with other entities that are affiliates or subsidiaries of Luxer; (3) with a social media network platform when you access our Online Services while logged into a social network platform or when you post content from our Online Services to your social network platform; (4) in the course of legal proceedings or in response to legal orders or government requests, and as otherwise required by law; (5) as needed to support compliance and corporate governance functions; and (6) in connection with a transfer of ownership or assets, a corporate reorganization, merger, or acquisition. When you use the Online Services, you agree to our sharing of your information as outlined above in this Privacy Policy.


7. HOW LONG DO WE STORE YOUR INFORMATION?


The information identified above may be retained for an indefinite period of time, unless retention is prohibited or a different retention period for this information is required under applicable law.


8. COOKIES NOTICE.


Luxer places the highest importance on transparency about how we collect and use data related to you. Please read this Cookies Notice carefully. It describes how we collect and store information, through cookies, pixel tags, web beacons, embedded scripts, local objects, and/or similar tracking technologies (collectively referred to as “Cookies”) on our Online Services, the reasons we use Cookies, and how you can manage settings related to Cookies.


A. What are Cookies and why does Luxer Urgent Care use them?


A Cookie is a text file that is stored on your computer, mobile, or other device by your web browser when you visit or use an Online Service, and that your browser provides to us each time you return to the Online Service. Cookies are used to identify the content you view and  the content you provide so that you do not have to re-enter it each time you visit or use our Online Services. Almost every website uses these files. Cookies may store certain information such as your internet protocol (“IP”) address, operating system, device information, browser type and language, referring URLs, access times, pages viewed, links clicked, movements through the Online Services, and other information about your activities or use of the Online Service.


Cookies help us provide you with customized content, speed navigation through our Online Services, and allow us to learn about your visit and use of our Online Services. They can also be used to market our products and services to based on your interests and preferences. Cookies vary in duration. Session Cookies, for example, last for as long as your internet browser is open. Once the browser closes, the Session Cookies disappear. Persistent Cookies are stored on your device for longer periods. Both types of Cookies can create an identification that is unique to your device.


B. What types of Cookies does Luxer Urgent Care use?


We may use different types of Cookies, depending on the Online Service.


Strictly Necessary Cookies are essential to make the Online Service work. These Cookies are used for technical purposes such as enabling better navigation on the Online Services. Without these Cookies, Online Services cannot be provided or some of its features could be significantly diminished.


Performance Cookies are used for various performance purposes including tracking the number of visitors to the Online Service and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. These Cookies are used to improve the performance of the Online Services and the user experience.


Functional Cookies enable the Online Service to save information already entered (such as user names, language choices, and your location), so that it can offer you improved and more personalized functions. Functional Cookies are also used to enable features you request, such as playing videos.


Analytics Cookies are used with our Online Services from third parties, such as Google Analytics. These services use Cookies to collect information such as IP address, device ID, browser information, geolocation, content viewed, or other similar information for the purpose of analyzing and measuring how visitors use the Online Services and specific functions and features.


Marketing Cookies may be used to deliver advertisements to you based on your interests and preferences. These Cookies may also be used to collect data when you have interacted with our online advertisements. Data we may collect for advertising or marketing purposes includes information such as IP address, browser type, location (municipality, not home or street address), date and time of visit, domain type, and activity on the Online Service. We may use and share data from these Cookies with our advertising and marketing partners that enable us to present you with advertising on other sites, or with marketing information, based on your previous interaction with our Online Service. These Cookies also limit the frequency with which an advertisement appears and measure the effectiveness of advertising campaigns by determining whether you have visited an advertised webpage or our Online Service. We may permit selected marketing partners to match and identify you using this information.


We also place Cookies and other plug-ins of third parties, such as Google, Facebook, and LinkedIn, among other third- party sites, in the Online Services that track your interactions with our Online Services and that third party’s website, content, advertisements, website links, and/or other online services. These Cookies are linked to a user’s use of that third party’s online services. Third-party Cookies are managed by third-party service providers that also provide Luxer Urgent Care with statistical or analytical information and help us provide you with advertisements that we believe would be relevant for you. The information collection and use practices by such third parties are described in that third party’s privacy policies and cookies notices, not this Cookies Notice.


C. How to Manage and Disable Cookies.


You can manage or disable certain Cookies by adjusting your browser or device settings. Each browser or device is different, so refer to the settings menu of your browser or device control settings for instructions on how to change your Cookie preferences. If you choose not to receive Cookies, our Online Services or portions of our Online Services may not function properly or be available to you.


You can find information on popular browsers and how to adjust your cookie preferences at the following Web sites:


Microsoft Internet Explorer:
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies


Mozilla Firefox:
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Google Chrome:
https://support.google.com/accounts/answer/61416


Apple Safari:
Blocks cookies by default and accepts cookies only from your current domain. To change, click Safari, Preferences, Security and choose your preference.


You may also manage Cookies placed by third parties such as Microsoft or Google by following the instructions provided by the third parties in their Cookie policies and notices. For information about clearing, enabling, and managing cookies in Internet Explorer or Google Chrome, for example, please visit the applicable help center for that website browser. To learn more about the use of Cookies by Microsoft or Google for analytics and to exercise choice regarding those Cookies, please visit their analytics opt-out browser add-on.


9. CHILDREN.


Luxer does not knowingly solicit, collect, or accept any information from or about children via this website or its other Online Services. The Children’s Online Privacy Protection Act of 1998 (COPPA) addresses how information is gathered and used from children under the age of 13. We are serious about children’s privacy.


Luxer Urgent Care’s Online Services are directed at an adult audience and are not intended or designed to attract children under the age of 13, and with the exception of certain information in DocVilla as authorized by law, we do not knowingly collect, maintain, or use personal information from children under 13 years of age.


If we become aware that a person submitting personal information through any part of our website is a child, we will delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties. 


If you learn that your child has provided us with personal information through our Online Services without your consent, you may alert us at (805) 410-4203.  If we learn that a child has provided such personal information, except as required and authorized by law, we will take steps to delete such information.


10. MODIFICATION.


This Privacy Policy may be updated at any time and such modifications will become effective and binding upon posting online. Also, new services, terms, and specific cookies may be added  without prior notice to you. Please review this Privacy Policy periodically, as you will be bound and deemed to have been notified of any changes with continued use of the Online Services.


11. CONTACT INFORMATION.


Should you have any questions or want more information regarding this Online Privacy Policy and Cookies Notice, the Terms of Use, or the collection, retention, or management of any information on Luxer Urgent Care’s Online Services, please contact us at: (805) 410-4203.


12. REVISION INFORMATION.


This Online Privacy Policy and Cookie Notice was last updated on 7/1/2025.